Accessibility

Send us your comments or ask us to make the content more accessible 

The accessibility of the website is continuously being improved. If you discover a problem that is not on the list, please describe it here. If you think we are not complying with legal requirements, please write to us at: konsumentverket@konsumentverket.se. It normally takes a week for us to reply. 

You can also contact us if you would like material exempted from the law governing accessibility to digital public services (9 §), in a different format. We will assess whether we can meet your request.  

You can make a complaint to DIGG about the way we dealt with the issue

DIGG, the Agency for Digital Government, is the regulatory authority for accessibility legislation. If you discover that the Swedish Consumer Agency is not complying fully with legislation, you can report this to DIGG. You will find information on how to register your complaint on their website. 

Make a complaint about accessibility issues on DIGG’s website  

Technical information about website accessibility

The website was launched in its current form in September 2020. The website was developed using the Web Content Accessibility Guidelines 2.1 level A-AA. The website partially meets the requirements of the A-AA level. Issues requiring attention are listed under “How accessible is the website?”. 

How accessible is the website? 

When we made the website more accessible, we focused on the issues we thought would be relevant for the greatest numbers of users. Our assessment is that the remaining accessibility issues do not seriously affect website use or the actual functions of the website. We are aware of the following issues on the website.  

Problem for users with visual impairment or colour blindness 

Contrast is too low between the text and the background of certain visual markers used to highlight sections of the content. This will be reviewed during future updates. 

The contrast is too low between certain colour palettes and the background. These do not have a major effect on readability or page use. We will review this during future updates. 

General problems 

There are clickable elements on some pages that do not have alternative text. We will review this during future updates. 

Some filters do not have alternative text on the page showing search results. We will review this during future updates. 

When using speech synthesis, certain details in a search result are read aloud incorrectly due to variations in language and the use of company terminology. The Swedish Consumer cannot guarantee this will not occur as the database is updated by a third party. 

How did we test the website? 

The tests were carried out by the Swedish Consumer Agency via self-assessment (internal testing) using a web-based tool for reviewing web accessibility. Tests by users with disabilities or impairments have not been carried out on this website. A web accessibility review by a web accessibility consultant has not been carried out.